LISA NELSON

LIVERPOOL, ENGLAND
EMAIL lisa@ljnelson.com
WEB   www.ljnelson.com

EXPERIENCE AND TECHNICAL SKILLS

  NETWORK ADMINISTRATION

  * Managed, maintained and upgraded networks based on Novell
    NetWare 5.x, 4.x and 3.x; also Windows 2000 and NT 4.0 Server.
  * Established and administered mixed NetWare and NT networks.
  * Established and administered mixed PC and Macintosh networks.
  * Designed and started up all aspects of an office LAN, serving
    about 250 users.
  * Planned and performed all aspects of migrating from NetWare to
    NT; also the reverse, migrating from NT to NetWare.  This included
    migrating servers and server-based applications, clients, and file
    and print services.
  * Supported various remote working methods including Remote Access
    Service (RAS), VPN, pcAnywhere.
  * CNE (Certified Novell Engineer), September 1995.
  * MCSE (Microsoft Certified Systems Engineer) and MCP+I, September 1999.
  * Familiar with NDS/eDirectory; basic familiarity with Active
    Directory.
  * Familiar with TCP/IP, IPX/SPX, DHCP; some DNS, LDAP, SLP, NDPS. 
    Also familiar with ethernet, fibre; basic familiarity with hubs,
    switches and routers.

  WORKSTATION AND DESKTOP ADMINISTRATION

  * Developed automatic workstation setup process, providing rapid
    mass production of consistently-set-up workstations and reducing IT
    time and involvement in workstation setup.  Initially, the system was
    imaging-based (Symantec Ghost).  Later, adapted and developed an
    unattended-setup-based process to replace this.
  * Using WinInstall, established centralised, on-demand application
    delivery company-wide (14 offices).  Users select preconfigured
    applications from a menu; IT staff do not have to perform
    installations in person at workstations.
  * Planned, tested, directed and performed major upgrades,
    including performing core application upgrades overnight,
    simultaneously in all offices.  Also carried out more routine upgrades.
  * Basic familiarity with ZENWorks and NAL (Novell Application Launcher).
  * Basic familiarity with Windows Installer (MSI), including using
    transforms.
  * Familiar with Windows XP, 2000, NT 4.0 Workstation, 98, 95, 3.x, 
    and DOS.
  * Comprehensive hardware and software troubleshooting knowledge.

  ENTERPRISE MANAGEMENT

  * Determined corporate direction in network, hardware and software
    technologies.
  * Proactively identified technological needs and proposed
    appropriate, cost-effective solutions.
  * Designed and implemented enterprise backup strategies (Veritas
    Backup Exec).
  * Designed and implemented centralised corporate antivirus
    strategies (Symantec/Norton Antivirus, Intel LanDesk Virus Protect).
  * Implemented application metering (Veritas WinSmart, Softrack).

  EMAIL SYSTEMS

  * Designed and implemented a company-wide email system and
    Internet email.
  * Managed, maintained and upgraded enterprise email
    infrastructures based on Novell GroupWise (5.x, 4.x).
  * Planned and performed all aspects of migrating from Exchange to
    GroupWise; also assisted in the reverse, migrating from GroupWise to
    Exchange.  This included migrating servers, clients, message stores
    and address books.
  * Basic familiarity with Exchange Server 2000, 5.5; also SMTP,
    POP3, IMAP.

  PROGRAMMING

  * Wrote applications and utilities to meet a wide range of company
    and staff needs.  Examples include address book export and import
    utilities, network resource connection utility, project file and
    drawing status tracking utilities, electronic fax routing utility,
    Outlook add-ins, and many more.
  * Developed a comprehensive system of tools and templates for
    production of all standard documents.  This system, which all H&A
    staff have used since 1994, dramatically reduces production time.
  * Proficient with Visual Basic (VB) 5.0, Visual Basic for
    Applications (VBA), Access Basic.
  * Proficient with Microsoft Access as a data manipulation and
    programming tool.

  SUPPORT AND DOCUMENTATION

  * Wrote documentation, quick reference guides and handouts as
    necessary.
  * Educated staff through teaching sessions, handouts and web-based
    documentation.
  * Prepared IT staff to support new services, such as GroupWise and
    NetWare.
  * Eliminated support inefficiencies by establishing a centralised,
    company-wide Help Desk.
  * Resolved problems escalated by junior staff.

  INTERNET

  * Maintenance of web, FTP and NNTP sites using Internet
    Information Server (IIS) 4.0; basic familiarity with Netscape
    Enterprise Server and Apache.
  * FrontPage 2000, HTML; basic familiarity with PHP, MySQL.

WORK HISTORY

Haley & Aldrich, Inc., Boston, Massachusetts, USA
    Senior Systems Analyst                          1993-2001, 2002-present
InterVoice-Brite, Manchester, UK
    Network and Email Administrator                                 2001-02
Haley & Aldrich, Inc., Boston, Massachusetts, USA
    Administrative Assistant                                        1990-93
Digital Equipment Corporation, Shrewsbury, Massachusetts, USA
    Administrative Assistant (contract)                             1988-90
Combustion Engineering, Hartford, Connecticut, USA
    Administrative Assistant                                        1987-88

EDUCATION

Columbia University, New York, New York, USA                        1986-87
The Clarkson School of Clarkson University, Potsdam, New York, USA  1985-86
Hermon High School, Hermon, Maine, USA                              1982-85

PERSONAL

Date of Birth:  31 July 1968    Status:  Married     Nationality:  American